JSK customer information
Returns and Refunds
JSK reviews return and refund requests against the confirmed item or service, its condition, the transaction record, and any work or shipping commitment already completed.
Report the concern promptly
Contact JSK as soon as possible after receiving an incorrect, damaged, incomplete, or materially different item. Provide the order or receipt number, JSK product or shipment code, delivery date, a clear explanation, and photos or video where useful.
Product review
The item, packaging, order record, visible condition, use or installation information, and applicable warranty or supplier terms may be reviewed before JSK confirms the available return, replacement, repair, credit, or refund path.
Sourced and logistics services
Sourcing, supplier payment, inspection, repackaging, consolidation, shipping, customs, and delivery work may include costs that cannot be recovered after the service has started or an external commitment has been made. JSK explains any applicable deduction or non-refundable cost from the accepted quotation and transaction record.
Approved refunds
Where a refund is approved, JSK confirms the amount, method, recipient details, and processing step against the original transaction. Bank, card, mobile-money, provider, or reversal processing time may depend on the applicable payment service.
How to request help
Use the Contact page or WhatsApp customer care with the complete transaction details. Do not send payment PINs, passwords, or one-time security codes.
